Shipping policy
Thank you for shopping with Cintro. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. It also provides important information about shipping costs, delivery estimates, tracking, and shipping-related inquiries. All shipping charges referenced in this policy are listed in USD.
Shipping Locations
Cintro currently ships to addresses within the United States only. At this time, we do not offer international shipping.
Shipping Cost
We offer the following shipping option for all eligible orders:
- Standard Shipping: $15.00 USD
Your shipping cost will be displayed during checkout before your order is confirmed.
Order Cut-Off Time
Orders placed before 05:00 PM (GMT-05:00) on a business day generally begin processing the same day. Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Processing Time
Orders are typically processed within 1–2 business days. Processing includes order verification, payment confirmation, packaging, and preparation for shipment.
Transit Time
After your order has been shipped, delivery generally takes 5–8 business days, depending on your location and the shipping carrier.
Estimated Delivery Time
Most orders are delivered within 6–11 business days, including processing and transit time. Delivery estimates are provided for reference and are not guaranteed.
Business Days
Our business days are Monday through Friday, excluding public holidays.
Shipping Carriers
Orders may be shipped using one of the following carriers:
- USPS
- UPS
- FedEx
- DHL
The shipping carrier is selected based on the delivery destination and operational requirements.
Order Tracking
Every shipped order includes tracking information. Tracking details are generally sent by email within 24–48 hours after your order has been dispatched. You may also track your shipment through our Track Your Order page.
Order Changes & Cancellations
If you need to update or cancel your order, please contact us as soon as possible at support@cintro.shop. Requests received within 2 hours of placing an order will be reviewed whenever possible. Once an order has entered processing or has been handed over to the shipping carrier, modifications and cancellations can no longer be accepted.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, please contact our support team promptly. We will work with the shipping carrier to review the delivery information and determine the appropriate next steps.
Incorrect Shipping Address
Please review your shipping address carefully before placing your order. If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply before the order can be reshipped.
Shipping Delays
Occasionally, deliveries may be delayed due to circumstances beyond our control, including severe weather, transportation disruptions, public holidays, peak shipping seasons, or carrier-related delays. We appreciate your patience and will assist whenever shipment updates are available.
Lost Packages
If you believe your package has been lost during transit, please contact us so we can begin an investigation with the shipping carrier. Any available resolution will be provided in accordance with our Return & Refund Policy.
Damaged Packages
If your order arrives damaged, please notify us within 48 hours of delivery and include:
- Your order number
- Photos of the item
- Photos of the shipping packaging
- A brief description of the damage
Each request is reviewed individually before a resolution is provided.